TERMS AND CONDITIONS

1. CANCELLATIONS

Cancellation 30 days before or 06 days after confirming the trip.

We will apply a penalty of US $45.00 per person for operating expenses.
The 100% penalty will be maintained for Wayna Picchu, Machu Picchu mountain and Machu Picchu Picchu entrance fees; according to Ministry of Culture policies, there is no change once the entrance fees have been purchased.
There will be an additional 25% penalty on the original value of the train ticket, according to INCA RAIL and PERU RAIL policies.
Hotel reservations will follow the policies of the establishment.

Cancellation less than 30 days or 04 days after the trip has been confirmed

We will apply a penalty of US $45.00 per person for operating expenses.
There will be a 100% penalty for Wayna Picchu, Machu Picchu mountain and Machu Picchu Picchu entrance fees; according to Ministry of Culture policies, there is no change once the entrance fees have been purchased.
There will be an additional 50% penalty on the original value of the train ticket, according to INCA RAIL and PERU RAIL policies.
Hotel reservations will follow the policies of the establishment.

Last Minute Cancellation 72 Hours before departure

Las reservas de hoteles seguirán las políticas del establecimiento.

Last minute cancellation within 72 hours of the trip

Penalty of 100% for income to Inca Trail, unchangeable and non-transferable ticket.

Cancellation for Health Reasons

At ANDINO PERU TOURS, we recognize that health is a priority and we understand that circumstances can change suddenly. Here are our specific policies for cancellations due to health reasons:

Official medical documentation is required to support the need to cancel for health reasons.
In cases of cancellation due to illness, we will evaluate each situation individually to determine penalties, considering the medical documentation provided.
We are committed to finding flexible and fair solutions for both parties in situations of cancellation due to health reasons.
To ensure proper handling of reservations and possible refunds, we request that cancellations due to health reasons be communicated as soon as possible.

Cancellation in case of Climatic Factors

At ANDINO PERU TOURS, we understand that weather conditions may influence your travel experience. Below, we detail our policy in case of cancellations or adjustments due to adverse weather factors:

Individual Evaluation:

Each situation will be reviewed on a case-by-case basis.
We will carefully analyze the weather impacts on your itinerary.

Prioritization of Safety and Feasibility:

Our top priority will be the safety of travelers.
We will ensure the viability of planned tourism activities.

Itinerary Adjustment:

We reserve the right to make adjustments to the itinerary.
We will seek alternatives to ensure a safe and pleasant experience.

Note:

If no significant inconveniences are identified:

Standard cancellation policies will apply.
The original payment and penalty conditions will be maintained.

3. REFUNDS

The refund process depends on third parties (hotels, trains, tickets, flights).
For trains, the process will be in person with a processing time of approximately 20 days.
In the case of tickets, only changes are allowed with a processing time of approximately 15 days.
Hotels and flights will follow the policies of each company.
Refunds will be made by the same means of the original payment within 20 to 30 days.

4. DATE CHANGES

Date change within 30 days or 05 days of confirmed travel.

No penalty will be applied for operating expenses.
Penalty of 100% for income to Wayna Picchu, Machu Picchu mountain and Machu Picchu Picchu; according to Ministry of Culture policies, there is no change once purchased income.
Additional penalty of 20% of the original value of the train ticket, according to INCA RAIL and PERU RAIL policies.
Hotel date changes will follow the policies of the hotel

Date Change less than 30 days or 03 days after the trip has been confirmed.

No penalty will be applied for operating expenses.
Penalty of 100% for income to Wayna Picchu, Machu Picchu mountain and Machu Picchu Picchu, according to Ministry of Culture policies, there is no change once purchased income.
Additional 30% penalty on the original value of the train ticket, according to INCA RAIL and PERU RAIL policies.
Changes of dates in hotels will follow the policies of the establishment.

Inca Trail Special Case

Penalty of 100% for income to the Inca Trail, unchangeable and non-transferable ticket.

5. PRICES AND RATES

All prices are expressed in U.S. dollars.
They may vary during holidays, with prior notice.
Prices are per person, based on double occupancy in a standard room and include services, transfers, excursions, specialized guides and entrance tickets, unless otherwise specified.
They do not include additional expenses such as tips, airport taxes, airfare or unspecified services.

6. VISA, DOCUMENTATION, PERMITS AND INSURANCE

Clients undertake to acquire the necessary documents and permits at their own expense.
A copy of the documents will be allowed to be taken by the company´s representative.
Foreign tourists who exceed 60 days in Peru will pay an additional charge of 18% of the total tour.

7. ITINERARIES

They are carefully planned, although for operational reasons they could be modified, always guaranteeing the safety and the best development of the trip.
The company is not responsible for refunds for changes in activities due to delays, social conflicts, bad weather or other inconveniences.

8. RESERVATIONS

40% of the total amount of the tour is required to confirm the reservation.
The remaining balance will be paid in cash on the first day in Peru.
Information required for reservation: Full name, passport number, nationality, age, gender, and specific details about preferences and conditions of the passenger.
Hotel confirmation is subject to availability.
The company reserves the right to accept last minute reservations, indicating special conditions by e-mail.

9. DATA PRIVACY POLICY

We inform about the Privacy Policy regarding the treatment and protection of personal data.
Users provide their data voluntarily and with consent.
The data is used strictly for purposes related to the contracted service.
The company adopts security measures to ensure confidentiality and proper treatment of data.

10. PRINCIPLES APPLIED IN DATA PROCESSING

Principles of legality, consent, purpose and proportionality, quality, security and adequate level of protection are applied in data processing.
Jurisdiction and applicable law: The terms and conditions are governed by Peruvian law.
In case of differences, users will communicate with the company; ultimately, they may submit their claim to the National Authority for the Protection of Personal Data.

Andino Peru Tours appreciates your trust and is committed to providing unforgettable experiences with integrity and transparency. Welcome to the magic of Peru!